Shipping details
- Delivery scope does not include outlying islands and restricted areas
- The charges for delivery to Ma Wan and Discovery Bay are HK$150 and HK$550 respectively.
- Delivery time is from Monday to Saturday (excluding public holidays), from 9:00 am to 6:00 pm. Service hours will vary in different regions, and delivery dates and times cannot be specified.
- The delivery date and time slot will be arranged according to the delivery schedule scheduled by the individual supplier. If the customer requires receiving the goods on a date/time period outside the delivery schedule, please contact the buyer's warehouse. Additional shipping charges will apply.
- The street of the delivery address must allow trucks to park.
- In some remote areas or places not accessible by public transportation, customers will have to pay additional fees.
- Areas where delivery service cannot be provided include: restricted areas, road sections inaccessible to trucks of 5 tonnes or above, exhibition venues, hotels, houseboats/boats, construction sites, where goods must be hung into the house via the balcony or where the on-site environment does not allow the delivery of purchased goods. Place. If delivery is required to passenger terminals, container terminals, or airports, customers must bear additional shipping costs and make their own arrangements for sea, air, and road transportation and cargo pick-up and drop-off.
- If there is no lift at the delivery location or the goods must be delivered via stairs, customers must pay a handling fee per item per floor.
- All additional fees, administrative fees and storage fees will be collected by the transport staff upon delivery. Customers must pay in cash and pay the invoice immediately upon delivery, and must pay the full amount of the order. Please write your order number on the back of the check. If the customer does not request it, our company will not issue another receipt and post-dated checks will not be accepted.
- For goods that the company cannot deliver as expected, the company's maximum liability is limited to refunding the amount paid by the customer.
Installation fees and other service charges
- The Buyer Warehouse online store provides installation services for some goods. Customers need to purchase the installation service when ordering the goods.
- Installation service will be performed at the delivery address on the order at the time of delivery.
- Installation fees are calculated based on the retail price per unit as shown on the sales bill.
Goods/delivery/installation. One-time selection combination when placing an order: goods+installation only. Self-pickup/delivery/delivery and installation. - The installation fee is calculated based on the retail price of each item shown on the sales bill (in table format). Field classification: 1) Selling price of the item 2) Charge (calculated for each item).
**Installation service is only applicable to small office furniture, some large furniture, and wall-mounting installation service is not provided.
**In some remote areas or places not accessible by public buses/minibuses, our company will charge additional installation fees.