FAQ

Store related questions

Detailed address of the buyer’s warehouse sales point?

You can browse the website → branch information

What are the buying warehouse opening hours?

You can browse the website → branch information

Order related questions

Change/cancel order related

Since the order will enter the automated logistics process immediately after confirmation, the system will immediately send the order information to the merchant to which the goods belong for preparation and shipment. Therefore, temporary changes in the confirmed order may cause discrepancies in the logistics records and affect delivery. arrange. Therefore, we apologize for our inability to cancel or change any confirmed orders. Please understand and be considerate. If you have any inquiries, please feel free to contact us at any time. The number of items in the Buyer's Warehouse online store is limited and while supplies last. If we confirm that we are unable to supply any of the items on your order, we will notify you by phone or email before delivery.

How to know whether the order is established?

After the order is placed, the customer will receive an email confirming the order has been placed, and the buyer's warehouse will call the customer within 5 working days to confirm the order content.

Can changes be made after the order is confirmed?

No changes are allowed once the order is confirmed

Delivery related issues

How long does it take for delivery after order confirmation?

Delivery service takes approximately 2-4 weeks, depending on the status of the goods, region and logistics arrangements.

Can the delivery date and time be changed?

Delivery time is from Monday to Saturday (excluding public holidays), from 9:00 am to 6:00 pm. Service hours will vary in different regions, and delivery dates and times cannot be specified. The delivery date and time slot will be arranged according to the delivery schedule scheduled by the individual supplier. If the customer requests to receive the goods on a date/time period outside the delivery schedule, please contact the buyer's warehouse. An additional shipping fee of $500 (furniture) will be charged. (TBC)